Frequently Asked Questions

Top 10 Questions

Is SalesCloser Right For My Company?

Q: What size builder is best for SalesCloser for the Internet?

Q: What problems does SalesCloser for the Internet solve?

Internet vs. Desktop

Q: Why would we use SalesCloser for the Internet vs SalesCloser for the Desktop?

Q: Can we be connected from anywhere?

Q: What do we do if our Internet connection goes down?

Q: Where is our data stored? Is it protected?

Pricing

Q: How much does SalesCloser for the Internet cost?

Q: Explain the per user price…is it per location? Per computer? Per sign-on id? Per concurrent user?

Q: Can I turn it off if I don’t like it?

Q: Are there any long-term contracts?

Q: How do I renew my subscription?

Getting Started

Q: How long to typically get started?

Q: Who can help me get started and train my staff?

Q: Is any training included in the price?

Q: Can I add more fields to my database?

Q: Can I import data from another database?

Q: Who can help me load my data?

Q: How does user security work?

Q: Can I use my own Sales Letters?

Q: Can I use my own sales contracts and addendums?

Q: Can I prevent one sales representative from viewing another sales representative’s prospects?

Q: Can I export my data?

SalesCloser for the Desktop Users

Q: Should I consider switching to SalesCloser for the Internet?

Q: What is involved in switching from the Desktop product to the Internet product?

Q: If we have paid our annual ESP fee and decide to switch to the Internet product, what happens to our “unused” ESP amount?

Q: Will you convert my SalesCloser Desktop data into the SalesCloser for the Internet data base?

Customer Support

Q: Who do I call if a have a problem or question?